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What is VoiceStick™?
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VoiceStick™ is the world’s easiest Internet phone service. It allows you to use any computer in the world to make and receive calls AND allows you to use any phone you wish - to take advantage of your VoiceStick™ calling plan.
Find out how - see i2Bridge™ and Global Call Forwarding.
Also see – How Do I Install VoiceStick.
The VoiceStick™, itself, is a patent-pending proprietary device of i2Telecom. It is a USB Memory Stick that not only turns any computer anywhere in the world into your phone, it also allows you to store massive amounts of personal data, music, pictures, presentations, etc.
Your VoiceStick™ number follows you around the world – whether you carry your Stick with you or whether you forward your VoiceStick™ number to any number in the world! See Global Call Forwarding.
And, unlike mobile phones, your rates stay the same no matter where you are! How is that possible? The VoiceStick™ system is set up to charge rates as if you were calling from the USA – no matter where on earth you actually are! So a call from Hong Kong to London costs the same low rate as a call from Chicago to London – because all calls from a VoiceStick™ phone actually originate from the USA.
And the best part is . . . it’s so ridiculously inexpensive! Imagine calling around the world, as often as you wish for such a low price.
See All Rate Plans
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What is VOIP?
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VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using your broadband Internet connection instead of your phone line. VoiceStick™ simply converts your phone calls into data, which then travels through your Internet connection. You won’t notice any difference from a normal phone call, except that it’s more convenient.
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What's the catch?
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No catch. Just select from any of our four calling plans depending on what suits your needs. If most of your calls are within or to the US, no matter where you call from, select from one of our three U.S. and Canada calling plans. If you travel and call internationally select our global plan that gives you the ability to call hundreds of major cities around the world plus the entire U.S. and Canada.
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How good is the call quality?
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When you make a call directly from one VoiceStick™ to another, you will probably experience better clarity than on an ordinary telephone call. Because with digital technology, there’s no static or noise. When you call from a VoiceStick™ to a standard phone, the clarity will be similar to a traditional phone call.
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Can I receive calls on my VoiceStick?
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Yes. You can receive calls from any phone service in the World as well as another VoiceStick.
You can also forward any call to your VoiceStick™ number to any number in the world. See Global Call Forwarding
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Will VoiceStick™ replace my mobile phone?
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Not entirely.
When traveling internationally, you’ll always want to use the VoiceStick™ because mobile phone plans don’t offer unlimited international calls, leaving you stuck with crazy per minute rate charges. Also, by using VoiceStick’s Global Call Forwarding feature, you can forward all calls to a number where you can be reached anywhere in the world, which is all included in your VoiceStick™ calling plan. If you’re calling internationally from the US on your cell phone, you can benefit by using the VoiceStick™ i2Bridge™ feature which links your mobile phone to your VoiceStick™ calling plan. So while a 20 minute call to Italy is included with the VoiceStick™ Unlimited Global Plan, it could cost over $7.00 with a typical cell phone plan. i2Bridge™ and Global Call Forwarding
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Can I find VoiceStick™ in stores?
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You can buy VoiceStick™ on this site or at these other fine retail establishments:
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Can I call 411 or a 555-1212 number for directory assistance?
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No. Please use your home, business or mobile phone for directory assistance.
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Calls NOT included in the Unlimited Global Plan.
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With the Unlimited Global plan, you can reach hundreds of cities worldwide from anywhere for only 24.99. Not all cities in the world are included, however. Please check THE LIST OF INCLUDED CITIES to ensure the places you call are included. If those places are not included, please check our INTERNATIONAL RATES page to discover our low, low rates around the world.
All phone numbers may not be covered in the Unlimited Global Plan even though it appears that the number you’re calling should be covered. There are typically two reasons for this. First, most telephone companies (outside the USA and Canada) charge extra "to the caller" for mobile/cellular calls and various so-called "special services." We cannot, therefore, guarantee that every number will be covered in our "unlimited global" calling Plan. If you have any questions, please contact Customer Service.
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International Mobile Numbers
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Most International mobile phone companies still charge a fee to call Mobile Numbers outside the US.
Enter the Mobile number you wish to call in the input form on our International Mobile Rates page to see the exact per minute cost of a call to that number.
If you believe that you may be calling international mobile phones, please pre-pay.
How do I pre-pay?
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E911
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Enhanced 911 or E911 service is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party's telephone number as required by the Wireless Communications and Public Safety Act of 1999. This is generally done by a form of reverse telephone directory that is supplied by the telephone company as a computer file, used to associate the caller's phone number with a physical street address. It provides emergency responders with the location of the emergency without the person calling for help having to provide it. This is often useful in times of fires, break-ins, kidnapping, and other events where communicating one's location is difficult or impossible. The system only works in North America if the emergency telephone number 911 is called. Calls made to other telephone numbers, even though they may be listed as an emergency telephone number, may not permit this feature to function correctly.
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How much does it cost?
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See our rate plans for more information. Go to rate plans
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How do I pay for my VoiceStick?
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There are two steps in our billing process.
1. Choose your plan Once you select your calling plan, you will be billed automatically at the specified rate. 2. Additional Minutes Currently, any call that falls outside of your calling plan requires a pre-payment. For example, international calls for the VS Unlimited USA and Canada plan will require pre-payment. To pre-pay for these calls, simply go to My Account and find the Add Funds section. Enter the amount you want to add to your account. Your account balance will be increased immediately. When you approach your limit, you will hear a warning tone during your call. This means you should add funds to your calling account right away. If you exceed your allotted minutes, you will no longer be able to place calls outside of your calling plan until you add funds to your account (but you can still receive calls from other VoiceStick™ customers).
Coming Soon Shortly, we will eliminate the pre-pay system and simply bill you monthly for all calls outside your plan.
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Do I have to pre-pay for any calls?
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It depends. 1. If you choose the VS Basic USA and Canada - $.99 plan, no minutes are included in your plan. Hence, you will have to pre-pay for all of your calls. How do I pre-pay? 2. If you choose the VS 400 USA and Canada - $9.99 plan, you will only have to pre-pay for any calls beyond the 400 minutes per month and/or any international calling. How do I pre-pay? 3. If you choose the VS Unlimited USA and Canada - $19.99 plan, you will only have to pre-pay for any international calls. How do I pre-pay? 4. If you choose the VS Unlimited Global - $24.99 plan, you will only have to pre-pay for any international calls that fall outside the countries and cities included in the plan. How do I pre-pay? 5. International Mobile Numbers
Outside the USA and Canada many countries charge the person making a call to a mobile phone. While VoiceStick offers no additional charge to call mobile phones in the USA/Canada, international mobile phone companies still charge a fee. See International Mobile Rates. If you believe that you may be calling international mobile phones, please pre-pay. How do I pre-pay? 6. Special Services
Special Services is an international catch-all phrase that describes any type of call that has a higher associated cost than a home or business phone (other than mobile). The most typical examples are Freephone (the international version of 1-800 numbers), shared cost numbers, or calls to rural areas that require satellite transmission to complete. These types of call typically cost about the same as mobile calls. You will need to add funds to your account in order to call these numbers. How do I pre-pay? Any other N11 telephone number (311, 511, 611, 711 or 811) if accessible, also require pre-payment. How do I add funds? Add Funds Now
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What happens when my account is empty?
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When you are near your limit, you will hear a warning tone during a phone call. This means you should add more money to your calling account right away. If you exceed your allotted minutes, you will no longer be able to place calls until you add money to your account (but you can still receive calls from other VoiceStick™ customers).
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Why does it cost more to call an international mobile phone?
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Outside the USA and Canada many countries charge the person making a call to a mobile phone. While VoiceStick™ offers no additional charge, beyond the normal per minute call cost, to call mobile phones, many international mobile phone companies still charge a small fee.
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Can you explain the international rates?
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Our rates are so low that we often need to represent them as far as four decimal points. For example, you may see a rate such as 0.0521 to Monaco. This means that calls to Monaco are 5.21 cents per minute.
One more example, a call to Bolivia-Cellular costs 0.1400 which equates to 14 cents per minute.
Got it? If not, please contact Customer Service for assistance.
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How do I install VoiceStick?
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- Make sure your computer has a broadband connection – wired or wireless.
- If you are using the VoiceStick™ SoftPhone make sure you have downloaded and install it to your pc. Then go to step 4 below.
- Insert the VoiceStick™ into any available USB port. (If your PC suggests a restart, select No.)
- If your computer has a built in microphone and speakers, just follow the on-screen prompts. If your pc does not have a built in microphone and speakers, plug the Plantronics headset (included with the VoiceStick) into your computer. The Red connector plugs into the "Microphone" port on your computer and the Green connector plugs into the "Speaker" jack on your computer.
- Follow the on-screen prompts for loading & registering your VoiceStick.
- Set up your VoiceMail using our VoiceMail Guide
- Remember to dial 1 + Area Code + phone number for domestic calls, and 011 + country code + number for international calls.
VoiceStick™ Readme
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Does VoiceStick work with Windows Vista?
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Although your Softphone client will continue to operate normally when running from your hard drive, when attempting to use the Softphone directly on the VoiceStick the software will not operate properly.
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How do I get the best audio quality?
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You shouldn’t have any problems with the quality of your VoiceStick’s audio. However if you do incur problems with audio quality, please read our VoiceStick™ AUDIO SETTINGS GUIDE to help you set the optimal configuration.
Audio Settings Guide
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How do I login to my VoiceStick™ software?
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- Launch your VoiceStick™ Software.
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If you are prompted to log in, enter your username, which is your VoiceStick™ phone number preceded by the country code (example for a USA number- 15559876321) and password for your VoiceStick™ account.
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If you are not prompted to log in, then your VoiceStick™ may already be configured with your username and password and will log in itself.
- Enter the password associated with your account. If you don't remember your password, we can send it to you if you click on the Forgot Username or Password link under the password input box.
- If you wish to save your password so you don't have to enter it again, check the Save Password checkbox.
- If you wish for the VoiceStick™ to log in automatically each time it starts using this username and password combination, check the Auto-Logon User checkbox.
- Click Logon
- If login is successful, you will see the VoiceStick™ interface with "Ready to Call" in the display.
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How do I change my MG-3 password?
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- Make sure your MG-3 is on the same LAN as your PC since we will use the PC to get inside the MG-3 using a tool called Configuration tool.
- Please download the Configuration Tool from the website; install it and launch it.
- Log into your MG-3 using the password: "admin"
- Go to the "SIP Identity" tab and re-enter your User Name (Phone number starting with the "1") and then enter your new account password (this is not the "admin" password you used to log into the MG-3)
- Click "Apply" and wait for the MG-3 to re-boot and re-fresh (this could take a minute or so and you will see the lights on the MG-3 flashing all over the place)
- The "OK" light should go solid after the above process completes and then you will be ready to make calls
Download the Configuration Tool
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Does VoiceStick™ require a phone line?
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VoiceStick™ does not require a phone line. However, you need to connect VoiceStick™ to a computer that has an active Broadband Internet Connection.
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What Operating Systems are supported?
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Windows 2000 and Windows XP.
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Is Dial-Up Connectivity Supported?
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Because of the size of the data packets transmitted over the Internet, VoiceStick™ is not able to reliably support dial-up connectivity.
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Will the VoiceStick™ work on a wireless network?
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Yes, VoiceStick™ will work with any computer with a broadband connection, wires or no wires.
You can also make the VoiceStick™ service work with any phone - Office, Mobile, Home, etc. with our i2Bridge™.
In addition, you can receive calls with the VoiceStick™ service on any phone in the world with our Global Call Forwarding feature.
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How do I add funds to my account?
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- Log into your My Account
- Click on "Add Funds" in the My Account Options menu
- Choose a Prepaid minutes package and then click Submit
- Your credit card will be charged immediately for the amount selected and the funds will be added directly to your account
- Click on "Update Profile" in the My Account Options menu to update your billing information if necessary.
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